Return & Refund Policy

At zoyairaja, we value our customers and strive to provide the best quality jewellery. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns only in case of:

Damaged product
Manufacturing defect
Wrong item delivered

To be eligible for a return:

The product must be unused and in its original condition
Original packaging, invoice, and tags must be intact
Return request must be raised within 48 hours of delivery

Customised, handmade, bridal jewellery, and clearance sale items are not eligible for return.

How to Request a Return

To initiate a return, please contact us within 48 hours of receiving the product with:

Order ID
Clear images/videos of the product showing the issue

📧 Email: zoyairaja@gmail.com
📞 Phone/WhatsApp: +91 9147424648

Our team will review the request and guide you through the return process.

Refunds

Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund.
Approved refunds will be processed within 7–10 business days.
Refunds will be credited to the original mode of payment.

Shipping charges are non-refundable, unless the return is due to our error.

Exchanges

We currently do not offer direct exchanges. Customers may place a new order after the return is approved.

Important Notes

Products damaged due to improper use, wear and tear, or mishandling are not eligible for return or refund.
zoyairaja reserves the right to refuse returns that do not meet the above criteria.

Need Help?

For any questions related to returns or refunds, feel free to contact us:

📞 +91 9147424648
📧 zoyairaja@gmail.com